Report and track Liverpool streetlight repairs with new interactive map
Liverpool residents can now report broken streetlights and track repair progress through a newly launched interactive map. This digital tool aims to streamline maintenance requests by allowing users to identify specific lamp posts without needing to know a serial number or exact address. By moving these services online, the local authority is providing a 24/7 reporting system that fits around residents’ schedules.
Pinpoint faulty lights on the interactive map
The map interface allows users to zoom into their street and click on the exact light that is flickering or out. This visual approach ensures that maintenance crews receive accurate location data, reducing the time spent searching for the correct unit. If a fault has already been logged by another resident, the map will display a notification. This feature is designed to prevent duplicate entries and keep the reporting queue clear for new issues.
Real-time tracking and automated status updates
Once a report is submitted, residents can monitor the repair’s progress through an online account. Instead of calling for updates, the system sends automated notifications when a technician is assigned and when the work is completed. For issues already reported by others, users can “subscribe” to that specific fault. This ensures everyone interested in a particular repair stays informed without needing to submit multiple requests for the same light.
Expanding digital access to local services
This upgrade is part of a broader investment in Liverpool’s digital infrastructure. The goal is to provide a single portal where residents can manage various council-related tasks in one place. Beyond street lighting, the platform now supports online bookings for pest control and allows users to modify existing service appointments at their convenience. By centralizing these utilities, the council aims to create a more responsive environment where public feedback directly informs maintenance schedules and reduces wait times on traditional phone lines.
Useful details for residents:
* Service availability: 24/7 via the official website.
* Tracking: Available via a personal online account.
* Duplicate reports: Use the ‘subscribe’ feature on the map for existing faults.
* Additional services: Pest control bookings and appointment changes are also live.
Source: Liverpool City Council
